At Rhydian Focus, we strive to provide high-quality photography equipment. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return if:
- The item is defective or damaged upon delivery.
- The wrong item was delivered.
Conditions for Returns:
- Requests must be made within 7 days of receiving the product.
- The item must be in its original packaging, unused, and with all included accessories.
- Returns are not accepted for change of mind or incorrect orders placed by the customer.
2. Return Process
To request a return, follow these steps:
- Contact us at [email protected] within 7 days of delivery.
- Provide your order number, reason for return, and clear photos of the issue.
- Once approved, our team will coordinate the return process.
3. Refund Policy
- Refunds are issued only for approved returns after product inspection.
- Refunds are processed within 7-10 business days after we receive the returned item.
- Refunds are provided via cash (as we only offer Cash on Delivery).
- If a replacement is available, we may offer an exchange instead of a refund.
4. Non-Returnable Items
- Items that have been used or damaged after delivery.
- Items returned without prior approval.
5. Contact Us
For any return or refund inquiries, please reach out to us at [email protected].