At Rhydian Focus, we ensure safe and timely delivery of your photography equipment. Please read our shipping policy for details on delivery timelines and procedures.
1. Shipping Coverage
- Delivery is available for Cash on Delivery (COD) orders only.
2. Order Processing Time
- Orders are processed within 2-3 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Time
- Standard delivery takes 5-10 business days, depending on your location.
- Delivery times may vary due to unforeseen circumstances such as weather conditions or courier delays.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- Any additional delivery fees due to remote locations will be communicated before dispatch.
5. Order Tracking
- Once shipped, customers will receive a tracking number (if available) via email or SMS.
- If you do not receive tracking details, please contact us at [email protected].
6. Failed Delivery Attempts
- Our delivery partner will attempt delivery twice.
- If the delivery is unsuccessful, the order may be canceled, and the item will be returned to us.
7. Damaged or Lost Shipments
- If your order arrives damaged or is lost in transit, please report it within 48 hours of delivery at [email protected].
- We will investigate and offer a resolution based on the situation.
8. Contact Us
For any shipping-related inquiries, please contact us at [email protected].